Introduction
Welcome to Paul T Mathews. We appreciate your business and are committed to providing a seamless shopping experience. This Refund and Return Policy outlines the terms and conditions under which purchases made on our website, paultm.com, are processed.
No Refunds or Returns
All sales on Paul T Mathews are final. We do not offer refunds or accept returns for any products purchased on our website. By completing a purchase, you acknowledge and agree to these terms.
Order Issues
While we strive to ensure that your order arrives in perfect condition, if you encounter any issues such as receiving a damaged or incorrect product, please contact our customer service team within 48 hours of receiving your order. We will work with you to address the issue promptly.
Damaged or Incorrect Items
- Reporting Damages or Errors: If your item arrives damaged or if you receive the wrong product, please claim it with the shipping company and you may also inform us about such damages or errors at at adm.paultm@gmail.com within 48 hours of delivery. Include your order number, a description of the issue, and photos of the damaged or incorrect item. But we may not be responsible to replace or refund the amount. However, you may discuss it with us and it will be in our discretion to replenish the loss, if at all possible.
- Resolution Process: Upon receiving your report, our team will review the information and may request additional details. If your claim is approved, we will arrange for a replacement to be sent at additional cost to you.
Cancellations
- Order Processing: Orders are processed immediately upon receipt. Once an order is placed, it cannot be canceled or modified.
- Exceptions: In rare cases, if an order has not yet been processed, you may contact our customer service team to inquire about the possibility of cancellation. However, we cannot guarantee that cancellations will be accommodated.
Exchange Policy
Since we do not accept returns, we also do not offer exchanges. Please ensure you select your items carefully before completing your purchase.
Digital Products
All digital product sales are final. No refunds or returns are provided for digital products once the purchase is completed.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
- Email: adm.paultm@gmail.com
- Address: Paul T Mathews, Filadelfia Campus, Rani Road, Udaipur, Rajasthan 313001, India
Policy Changes
Paul T Mathews reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our terms and conditions.
By making a purchase on paultm.com, you agree to this Refund and Return Policy.
This policy is designed to protect the interests of both our customers and our business. Thank you for your understanding and cooperation.